Service 14
Hosted phone
Numbers, handsets, apps and call routing.
Cloud telephony replacing on-premises PBX hardware. Numbers ported, call flows configured, handsets and mobile apps deployed, and the bandwidth checked before anything goes live.
When to call us
- Ageing PBX hardware or an ISDN service being withdrawn
- Staff working across multiple sites or from home
- Call routing that doesn't reflect how the business works
- Adding or removing users being slow or expensive
- Call quality problems
How it works
- Review
Review of current numbers, call flows and handset estate.
- Network assessment
Bandwidth and network assessment — call quality is a network problem.
- Call flow design
Routing, hunt groups, hours, voicemail.
- Porting
Number porting and provisioning.
- Deployment
Deployment, testing and user handover.
Technical detail
- Number porting from any Irish provider, geographic and non-geographic
- Desk handsets, DECT, headsets and softphone applications on desktop and mobile
- Call routing, hunt groups, IVR menus, time-of-day rules and out-of-hours handling
- Voicemail-to-email, call recording and reporting
- QoS configuration and bandwidth assessment before deployment, since most call quality complaints are network faults
- Resilience — failover routing to mobile or alternate destinations if the primary connection drops
- Call recording configured with GDPR notification and retention requirements addressed
Common questions
Can we keep our numbers?
Yes. Porting is standard and we manage it.
Will call quality be acceptable?
If the network is configured for it. We assess bandwidth and QoS before deployment rather than after complaints.
What if the internet goes down?
Failover routing sends calls to mobiles or an alternate destination automatically.
Can staff work from anywhere?
Yes — mobile and desktop apps carry the extension.
Talk to us.
Tell us what you're dealing with and we'll tell you what's involved.