Service 05

Website and domain recovery

Regaining control of domains, DNS and hosting — then managing them properly.

Domains registered by a former employee or agency, hosting nobody has credentials for, sites that can't be updated, domains about to lapse. We recover control and then hold it correctly.

Talk to us 01 851 2264

When to call us

Nobody knows who controls the domain
The registrar account is in a former supplier's or employee's name
A domain has expired or is about to
The website is live but nobody can log in to change it
Email has stopped delivering after a DNS change

How it works

Establish position
Establish current registrar, DNS and hosting position from public and account records.
Evidence ownership
Evidence ownership and open a transfer or dispute.
Recover access
Recover registrar and hosting access.
Move accounts
Move to accounts held in your organisation's name.
Ongoing management
DNS, SSL, renewals and mail authentication.

Technical detail

Common questions

Can you always recover a domain?

Not always. Recoverability depends on registrar policy, evidence of ownership and where in the expiry cycle it sits. We assess and tell you honestly.

Will the site go down during transfer?

No. DNS is migrated with records pre-staged and TTLs lowered in advance.

Who holds the domain afterwards?

You do. Registered to your organisation, with us as technical contact if you want that.

What if the previous supplier won't cooperate?

There are formal dispute routes at registrar and registry level. We use them.

Related services

06Cyber securityMonitoring, reporting and incident response.12Cloud hostingServers, applications and backup, hosted where it suits.13Microsoft 365Migration, licensing and the security configuration most tenancies never enable.

Talk to us.

Tell us what you're dealing with and we'll tell you what's involved.